Quality Approach

The Bordeaux-Merignac Sport Clinic was certified by the HAS (High Autority of Health) in January 2016. The certification report (in French) can be consulted by clicking on this link

The certification concerns all French health establishments. It aims to assess the level of quality achieved across the entire organization of professional practices.

2017 : ISO 13485 certification process for the sterilization service

Overall patient satisfaction index 94%

(Source : internal survey 2017)

In addition to the satisfaction survey conducted internally, the clinic participates in the national e-Satis survey. The questionnaire assesses the satisfaction of hospitalized patients over 48 hours.

Overall satisfaction score for hospitalized patients (2018)

  • Outpatient : 84/100
  • Hospitalization >48h : 82/100

The Bordeaux-Merignac Sport Clinic participates in quality and safety indicators for generalized national care.
The ranking is between A and E (A being the best class).

Fight against healthcare-related infections A

Pain assessment A

Patient record A

Organization of the patient’s outing A

In its process of continuous improvement of the quality and safety of care, the Bordeaux Merignac Sport Clinic has set up commissions chaired by representatives of the medical profession intervening at the clinic..

Establishment Medical Commission
Gathers all the liberal practitioners of the clinic. Ensures the professional independence of practitioners and participates in the evaluation of care.

Committee against Nosocomial Infections
Organizes and coordinates a surveillance of IAS (Infections Associated with Care).

Commission of the Users
Ensures patients’ rights are respected by facilitating any appeal procedures.

Committee on Drugs and Sterile Medical Devices
Define the drug policy.

Pain Control Committee
Develops the policy for the management of postoperative pain.

Food and Nutrition Liaison Committee
Participates in improving the nutritional care of patients.

Promotes and coordinates the quality approach.

Feedback Committee and Review of Mortality and Morbidity
Collectively analyzes cases marked by the occurrence of a complication or event that could have caused harm to the patient.

Transfusion Safety and Hemovigilance Committee
Contributes to improving the safety of transfused patients.

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